Frequently Asked Questions
General Questions
What is GrizzliesSuites.com?
GrizzliesSuites.com is the official website for booking single-game luxury suites and premium seating for Memphis Grizzlies home games. This site is operated by the Memphis Grizzlies and powered by SuitePro.
Am I buying directly from the team/venue?
Yes. All suites and premium seating options listed here are sold directly by the Memphis Grizzlies.
How is my information protected?
Your information is secured using industry-standard encryption and secure processing protocols. All payments are processed in compliance with PCI DSS regulations. For more details, please refer to our Privacy Policy.
Shopping for a Suite
What amenities are included with a suite at FedExForum?
Luxury suites at FedExForum offer a first-class gameday experience, which may include:
- Cushioned seats
- HDTVs and in-suite entertainment
- Dedicated suite host & server
- Private arena entrances
- Complimentary parking
- Pinnacle Level Access
- Spacious lounge-style seating inside the suite
- In-suite catering options
How do I purchase a Grizzlies suite?
Visit our Reserve Now page to explore available games and suites. You can securely complete your purchase online. For assistance or alternative payment options, contact us at [email protected] or (901) 888-HOOP
When do I receive my tickets after purchasing a suite?
After your suite purchase is confirmed, a member of the Memphis Grizzlies Premium Sales & Service Team will follow up with details on digital ticket delivery. Tickets will be issued in advance of your game, though the exact timing may vary.
How are my tickets delivered?
All suite tickets and parking passes are delivered digitally and can be accessed through the Memphis Grizzlies App. Tickets can be scanned for contactless entry and transferred to guests directly from your mobile device. For more information, view the Mobile Ticketing Guide.
Payment
What forms of payment are accepted?
We accept all major credit cards (Visa, Mastercard, American Express, Discover). ACH or wire transfers may also be available upon request.
Is full payment required at the time of booking?
Yes, full payment is needed to confirm and secure your suite reservation.
Are there any additional fees?
All listed prices include applicable fees unless otherwise noted.
Refund Policy
Can I cancel my suite booking?
Suite purchases are non-refundable. All sales are considered final.
What if the game is rescheduled or postponed?
Your suite reservation will remain valid and will be honored for the rescheduled game date.
What happens if the game is canceled entirely?
If the event is canceled and not rescheduled, please reach out to us at [email protected] for assistance with your options.
Planning Your Premium Experience
How and when do I order catering?
After your suite is booked, the Memphis Grizzlies Premium Sales & Service Team will share catering menus and ordering guidelines. Pre-orders are typically due 4 business days before your event. Additional items, replenishment, and day-of-game orders can also be accommodated.
Is catering required?
Catering is optional, with no minimum spend. Outside food and beverages are not permitted in FedExForum.
Can I purchase additional Standing Room Only (SRO) tickets for my suite?
Some suites allow additional SRO tickets to accommodate more guests. Please refer to your suite listing or contact us to confirm availability.
What is the child ticket policy?
Children under two (2) years old do not require a ticket if seated on the lap of an adult. Children two (2) years and older must have a ticket to enter FedExForum, including in suites.
Are there any restricted items inside FedExForum?
Please visit FedExForum.com for a full list of restricted items.
Does my suite ticket grant access to other areas?
Yes. Suite tickets include access to the Pinnacle Level, which offers premium views, upscale amenities, and convenient access throughout the level.
Can I host a corporate event or celebration in a suite?
Yes. Suites provide a perfect setting for entertaining clients, rewarding employees, or celebrating special occasions. For details on customization and branding opportunities, contact [email protected].
Game Day Questions
Where do I park?
Single-game suite purchases include a limited number of parking passes for your group. Dedicated VIP lanes surrounding FedExForum are available for quicker entry. The Gossett Motors Garage typically opens 3 hours prior to tipoff.
Where is the VIP entrance?
FedExForum does not have a formal VIP entrance, but guests with suite access can enter conveniently through the garage access on the 3rd level of the parking garage, which provides easy entry to the Pinnacle Level.
When can I access my suite?
Suites typically open 90 minutes prior to tipoff unless otherwise communicated.
Can I order food and drinks during the game?
Yes. In-suite food and beverage service is available throughout the game through your dedicated suite attendant. Please allow additional time for preparation and delivery. Guests may also purchase food and drinks from general concessions and bring them back to their suite.
Who do I contact if I have an issue on game day?
For any suite-related issues on game day, contact the Memphis Grizzlies Premium Sales & Service Team at (901) 888-HOOP.
Issues & Support
I’m having trouble reserving a suite online. What should I do?
Email us at [email protected] or call (901) 888-HOOP and our team will be happy to assist.
I haven’t received my tickets yet. What should I do?
If your game is approaching and you haven’t received your digital tickets, please contact us right away at [email protected] or (901) 888-HOOP.